EAT Partz: +1 513-435-5865 | [email protected]
REFUND AND RETURN
At EAT Partz, customer satisfaction is our guiding light. In the unlikely event that you do not like a product or service, we are always happy to have the opportunity to assist you through our easy and transparent refund and return policy. Continue reading to know the terms applicable for your return and refund.
1. General Return Policy
We offer returns on most of our products within 30 days of the purchase date. To qualify for a return, the item must meet the following conditions:
- Condition: The item must be in the same condition as you received it, unused, and with the original packaging. Any item that shows signs of use, damage, or alteration may not qualify for a refund.
- Documentation: Please provide the original proof of purchase (invoice or receipt) when requesting a return or refund.
- Return Authorization: All returns must be pre-approved by contacting our customer service team. Unauthorized returns will not be accepted.
2. Return Process
If you would like to initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team at help@eatpartz.com or call us at +1 513-435-5865 to request a Return Merchandise Authorization (RMA) number.
- Pack the Item: Securely package the item in its original packaging, including all parts, accessories, manuals, and documentation.
- Ship the Item: Once you receive your RMA number, send the item to the address provided by our team. You will be responsible for covering the shipping costs associated with the return, unless the return is due to a mistake on our part or a defective product.
Please ensure the item is adequately packaged to prevent damage during transit, as we cannot be responsible for items damaged during return shipping.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund based on the condition of the item and adherence to this policy.
- Approved Refunds: If your refund is approved, the amount will be credited to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
- Partial Refunds: In certain circumstances, partial refunds may be issued at our discretion for items that show signs of wear or damage, or that are missing components.
4. Non-Returnable Items
Certain items are ineligible for returns. These include but are not limited to:
- Electrical parts and components (e.g., sensors, computers, distributors) unless they are defective upon delivery.
- Custom or special-order items, including cut panels, which are non-returnable and non-refundable.
- Used items that show any signs of modification, tampering, or disassembly.
- Items marked “Final Sale” or labeled as non-returnable on the product page.
5. Restocking Fees
A 25% restocking fee will be applied to all returned items unless the return is due to an error on our part, such as shipping the wrong item or a product defect. This fee covers the cost of inspection, repackaging, and restocking the returned item.
6. Warranty and Defective Products
If your product is defective or fails under the terms of its warranty, please refer to our Warranty Policy for guidance on filing a claim. For defective items, we offer replacement or repair at no additional cost within the warranty period. If a suitable replacement is not available, a full refund will be issued.
7. Return Shipping Costs
The customer is responsible for paying return shipping costs unless the return is due to:
- A defective product.
- An incorrect item received (not matching your order).
- A product damaged in transit.
In these cases, we will cover the return shipping costs.
8. Refunds for Canceled Orders
If you wish to cancel an order before it has shipped, please contact our customer service team as soon as possible. If the order has already been processed and shipped, it may not be possible to cancel, and you may need to return the item once it arrives. In such cases, shipping and handling fees may be non-refundable.
9. Core Deposits (if applicable)
Certain parts, such as engines or transmissions, may require a core deposit at the time of purchase. Core deposits are refundable upon return of the core part, provided it meets the following conditions:
- Condition: The core part must be returned in its original condition, without cracks, damage, or disassembly.
- Rotating Parts: All internal components must rotate freely.
- Fluid Removal: All fluids must be drained from the part before it is returned, as required by federal law.
Failure to meet these conditions will result in the forfeiture of the core deposit.
10. Refund Processing Time
Once your return is received and inspected, we will notify you of the refund approval status. Approved refunds are processed within 7-10 business days from the date of approval. Depending on your payment method, it may take additional time for the refund to appear in your account.
11. Damaged or Lost Items
If your item arrives damaged due to shipping, please contact us immediately. You must report any damaged or lost items within 48 hours of receiving the shipment, and provide photographic evidence of the damage to expedite the process.
We will work with you to arrange a replacement or refund for damaged or lost items.
12. Exchange Policy
If you wish to exchange an item, please contact our customer service team. Exchanges are only available for the same product type and must meet the return eligibility criteria. If the item you want is out of stock, you may choose a refund or wait for the item to become available again.
13. Contact Us
If you have any questions about our Refund and Return Policy, please feel free to contact us:
EAT Partz
Email: help@eatpartz.com
Phone: +1 513-435-5865
Address: 1234 Auto Lane, Cincinnati, OH 45202
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Monday – Friday: 9:00 AM -5:00 PM
